Mondial Relay Prestashop, how and to whom should you entrust bug correction ?

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How to fix a bug or problem on a Mondial Relay Prestashop module ?

If you have purchased a Mondial Relay module for Prestashop and you encounter a technical problem, Web2007 can assist you and troubleshoot. You should know that in almost all cases, the module works perfectly, the server or php error comes from a conflict with your theme or one of your other installed modules. A troubleshooting expert will first detect errors with Prestashop's debug mode. Here are the tips: To determine if the bug is due to your template, activate the default Prestashop template and then refresh the page. If the bug persists, it means that your model is not at fault. To determine if the bug is caused by one of your modules, disable each module and refresh the page that caused the problem. If the bug appears suddenly, you can start with the modules that were installed most recently. If the bug goes away when you disable a module, that means that module is responsible.
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Mondial Relay Prestashop settings error: cases encountered.

I installed the Mondial relay 3 module on my new Prestashop site. I had an account with my Webservices codes (brand code, private keys and brand code) but it doesn't work. It says "Failed to add default range to carrier: weight coefficient lacking" when I try to create a new carrier for "Mondial relay". I don't know where I can find this weight coefficient. It also directs me to another site when I want to check Mondial relay offers. Wouldn't it be a concern that the module is different? It's the same for me. I think the domain extension has absolutely nothing to do with the problem. However, I don't think the problem comes from Prestashop. I think it's more of a compatibility issue since Prestashop 1.7 and the Mondial Relay module. In the module, you will need to indicate the weight and price ranges. I had no problems with the installation. The mod works perfectly.
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Prestashop: Mondial Relay relay point correction module.

Correct the relay points that your customers did not select when ordering from Mondial Relay. You don't want the customer to have to go to the database to enter the pickup point number or address. One version is compatible with Prestashop 1.7, and the latest Mondial Relay version. This allows you to match new database table names. Make sure you get the right module for your version of Prestashop and your version of Mondial Relay. This module is useful for customers who forget to select their pick-up point. It creates a tab under "Preferences", which leads to a page listing all relay points registered in the database at the mr_selected table. Install the Mondial Relay module. This will allow you to quickly create and modify entries in the table. The order references and information on the relay points that customers usually select will be in the database.
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Why can my customers no longer select their relay point under prestashop ?

Relay point selection problem. Your e-commerce site works with the PrestaShop 1.6 version. You receive calls from customers who are unable to select their pickup point when placing an order. Our e-merchants too! After asking the user to "empty cookies" from his browser (when he knows how to do it), he can select his Relay Point, our support can help him. After analyzing the problem of choosing the Delivery Point, our support discovered that the PrestaShop cookie was taking up too much space and was causing this type of malfunction. Ask a support expert to help you fix the PrestaShop delivery problem.
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Prestashop - Mondial Relay module bug following update: cases encountered.

We have a problem with our global relay module. We updated it, but now we have an error message. -[PrestaShop] Fatal error in module file. Required: Failed opening Reinstall the global relay to make it functional. We deleted the module and lost all data.
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Mondial Relay Prestashop label generation bug: cases encountered.

Modifications of the mondial relay 1.4 module to correct some blocking bugs:- Bug in the generation of labels (Accents and telephone numbers ...). - No display for relay points. (Problem with accented addresses). Although I may have forgotten some, all these errors are related to the same problem. The module and Mondial Relay have too strict data requirements. It is therefore impossible to use accents, incorrectly formatted numbers or foreign numbers. The script is used to write the languages. Although it is not perfect, it does not cause any problems. At worst, a language may be missing and the script returns the same error. You must associate languages with a country if you want to add more. To have all delivery steps updated automatically, you can use the cron2.php file
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Mondial Relay carrier selection error on Prestashop: cases encountered.

PrestaShop displayed this error message when selecting a Mondial Relay shipping option: Details: Invalid security code It's easy to fix when you understand why. This error 97 occurs because the "Zip Code" and the "City" are not compatible. The Mondial Relay database does not allow the combination of city and postal code. It can also be a question of characters. Once the client file has been fixed, there is no more error 97.
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Mondial Relay problem on Prestashop of overlapping slices: cases encountered.

We are going to show you how to fix Prestashop 1.6 slices overlapping error. As you can see, you cannot do more if this error occurs. Open the javascript console using your browser (f12 in Firefox and Chrome, or CMD MAJ J for mac), and click on "Console". Correct your slices. In my case you need to add at least 90 to the next slice. Step 2: Destinations and shipping costs. Click "Finish" at the bottom right.
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Correcting the “'ps_tablename' doesn't exist” error on PrestaShop with Mondial Relay: cases encountered.

You may have encountered the following errors while trying to use the Mondial Relay module on PrestaShop. Table 'ps_mondialrelay_selected_relay' does not exist. Table 'ps_mondialrelay_carrier_method' does not exist. The 'ps_mondialrelay_processlogger' table does not exist. Table 'ps_mondialrelay_processmonitor' does not exist. These issues can be corrected and the modules will work properly. This trick can be applied to other modules with the same problem. The problem is that when installing these modules, some or all of the SQL tables dedicated to these modules are not installed. For Mondial Relay: Same principle except that here it is the file mondialrelay/vendor/totpsclasslib/src/Db/DbTable.php. MySQL 8.0 doesn't seem to recognize the COLLATE parameter.
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Bug Mondial relay Prestashop impossible to continue after choosing the relay: cases encountered.

I am trying to create an online store for my wife, but I encountered a problem with the mondialrelay module. The "continue" button does not work when I select my relay point during the checkout process. My shop is located in version 1.7. I'm sticking to the classic theme, with only minor color changes. I have no other modules than the basic ones. I tried disabling overloads but the modules and I have the same behavior. Once the relay selects cannot continue, it stops. The module that is available on prestashop is the 3 it bug. It is strange that it is not updated via the addons platform, especially since mondialrealy refers to it... it is not the only anomaly of this type that I have noticed. PrestaShop helps me redo a store. This version still has many bugs. Parcel tracking is also buggy for the same reasons.
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