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Welcome to the intervention specialist on Prestashop.
Web2007 is at your entire disposal for ALL your Prestashop needs.
If you have installed a Mailjet module for Prestashop and you encounter a technical problem, Web2007 can assist you and troubleshoot. You should know that in almost all cases, the module works perfectly, the server or php error comes from a conflict with your theme or one of your other installed modules. A troubleshooting expert will first detect errors with Prestashop's debug mode. Here are the tips: To determine if the bug is due to your template, activate the default Prestashop template and then refresh the page. If the bug persists, it means that your model is not at fault. To determine if the bug is caused by one of your modules, disable each module and refresh the page that caused the problem. If the bug appears suddenly, you can start with the modules that were installed most recently. If the bug goes away when you disable a module, that means that module is responsible.
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To verify that your API key and secret key are correct, visit the API key management page. Next, confirm that you used a valid sender address to obtain this API key. Sub-account API keys are required for PrestaShop integration. Be sure to switch to your sub-account in Mailjet before checking the sender address page. If the problem persists, despite all the information provided, contact our support team using the following information. 1. PrestaShop and PHP versions. (In PrestaShop admin interface, click Advanced Settings -- Confirmation Information). 2. Mailjet plugin version. 3. A screenshot of the error message
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Three error messages appeared when I installed the "Mailjet" module. I don't know if the script was properly included in PHP, so will have to check. I just checked that the write permissions are correct. I did not modify the mod. I don't have installation instructions. I feel like some files may not be where they should be. Same problem as with a module you downloaded today from addons. I received permission to use Message.php but the error persists.
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Automatic emails stop working after installing Mailjet module in Prestashop. Version 1.7 of the Mailjet module is not compatible. Can't connect to Mailjet account. API keys are not accepted, even if they are correct. I get an error when I send a test email from the Advanced Settings->Email page. I entered the customer service email address correctly in Shop Settings -> Contact. The installation of the module must have forgotten a configuration parameter. I still get the same error even though I remove and uninstall the Mailjet module. Do you know how to solve this problem? On another prestashop project, I noticed that the test email field was pre-filled. I searched the database and found that the PS_SHOP_EMAIL field in the ps_configuration table was empty. I also installed/uninstalled this module, and got the above error.
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