Impossible admin connection Prestashop: how and to whom should you entrust the correction of the bug problem ?

Welcome to the intervention specialist on Prestashop.
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How to fix Prestashop admin unable to login issue ?

It's very easy to do: Connect to your FTP and then go to the file. "classes/Tools.php". Put a line for false. You shouldn't be bothered. If you want to keep this modification forever, it is better to override it. If the problem persists, you can remove the "gamification" module which also calls the API. It's very unfair and I hope it doesn't happen again. Then follow these steps to test: Step 1. Click the link below to enter Prestashop Admin Login Unable. 2nd step. Log in using your Step 3 username and password. When the login is successful, the login screen is displayed. Step 4. If Prestashop Admin Login Unable still not working, please check the troubleshooting options below or contact us to discuss further.
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What error message can appear and block the connection to Prestashop which makes it impossible ?

"Fatal error - Uncaught Smarty: Unable to write to file. Prestashop cannot write to Smarty cache files. Here are some suggestions: Go to your FTP and delete all contents of the "cache/smarty/compile" folder. Go to your FTP and look at the access rights to the "cache/smarty/compile" folder if it is not set to 755. Navigate to your site's database and locate the "ps_configuration" table Set the variable "PS_SMARTY_CACHE" to 0 and "PS_SMARTY_FORCE_COMPILE" to 1. This will solve your problem. However, your site will be slow so you will need to do some further research. Your host may have exceeded the disk space limit. Contact them to confirm it.
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What are the cases of impossible connection to Prestashop ?

1. After logging out of my BO for a few days, the password works but it doesn't come back to the same interface after I log in. I tried different browsers, cleared caches, etc. but it was impossible. 2. When I tried to login to my store back office as usual, I got the message "This employee account does not exist or the password is incorrect." It's the right password, I'm sure. I'm trying to reset my password, but the message says: "An error occurred while resetting your password." I don't know how to log in to my store's backoffice. 3. It's been a disaster for three days... It is impossible to connect to the administration area of my prestashop! This message appears: Temporarily unavailable Please try again later. What can I do ? It is an online store, so it is very difficult not to have control of it...
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What to do if you are unable to log in to Prestashop and you get an absent employee password or account message ?

When you enter your username or password, you get the following error message: "employee does not exist, or bad password". This means that you are not using the correct username or password to log into your account. Either they are wrong or they have been modified. Several solutions are available to you. 1. Enter your email address by clicking on the "Forgot password" link. 2. If the first method fails, you will need to create a password manually.
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You have changed the Prestashop directory and the connection to the admin has become impossible ?

It is normal not to be able to access your backoffice if you have changed the directory in which your store is located. So you need to go to the database and locate the "ps_shop_url" table, then change the "physical_uri" value to the correct value. If your store was located in the "/shop" directory, and you moved it to your root hosting, then your "physical_uri" should change from "/shop" to "/".
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What do the admins say about the case of an impossible connection to Prestashop ?

For a few days, my prestashop 1.7 can't connect to the admin part. When I try to login it takes me back to the original page without the login form. Here's what I've tried so far. I tried different browsers only to find that the caches and cookies were empty. I enabled development mode: define('_PS_MODE_DEV_',true); from the /config/defines.inc.php file (I had a blank page that brought up the form). I deleted the caches of my host. I used the PS_COOKIE_CHECKIP value 1/0 from the Ps_configuration table. I tried disabling .htaccess files. I installed the pretashop version locally on a wamp (which worked for now), to take and test the admin folder. I disabled/enabled module 1 to 1 via bdd ps_module.
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You have lost your admin URL and the connection to Prestashop has become impossible ?

Have you forgotten the administration URL that allows you to connect to your backoffice? Open Filezilla or other FTP software and view the names of your site's folders. The name of the admin folder should be "admin" followed by other characters (often numbers). However, it is possible to rename it completely and it no longer contains "admin". Open the folders one by one (only the first level ones), and locate the one that contains the autoupgrade, backups, export folders. This is your admin folder. Once you have located the name of the admin directory, open your browser and type in your site URL followed by the name of your admin section.
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You are local and the connection to Prestashop has become impossible via the admin? Case met

1. I just installed prestashop locally using wamp. Although the installation went well (I believe), it was not possible to connect. I get to the page where I have to enter my password and my email address, but it does not activate. It then returns to the same page without any error message. If I make a mistake with my password or my address, it tells me. I deleted the cache, the cookies, nothing more to do... 2. This morning, I am unable to access my admin. I am attaching a screenshot to show the blocking message. I updated the modules during my last login, and made some changes in my catalog. However, I don't see how to "fix" it if I can't access my admin. The version is Prestashop 1.7.
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Unable to login to Prestashop admin on an RC server? Case encountered

1. I installed RC 1.5 on a 1&1 server without any problems. Version 1.4.6 was also easy to install. I am unable to login to the administrator using the correct login/password. I get to the login page and everything is fine. However, I get an error message if I use the wrong login! When I return to the login page, &redirect=AdminHome is appended to the address. So bug or configuration problem? 2. I have a problem at the beginning of the year. I can't log in (_admin_), to my site's dashboard. I enter the login and password, I click on "connect", but nothing happens. The page loads and redirects me to the same page https://www.lecomptoirdulys.com/_admin_ ... endless, no solution. I activated the SLL site a week ago. Even if it works fine after this change, I think it's possible that it can no longer access the administration. This is a problem with the site. I tried different computers; cache and cookies have been deleted.
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